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We aim to answer support inquiries within one hour during our office hours. We are open from 08:00 to 19:00, Philippine time (UTC+8). Outside of these hours, we will respond the following business day.

FAQs

How quickly will I get a response to my support ticket?

Our support team operates from 08:00 to 19:00 Philippine time (UTC+8), Monday through Friday. We aim to respond within one hour during business hours. Tickets submitted outside these hours will receive a reply on the next business day.

What should I include in my support ticket for faster resolution?

Please provide your account email, the ecommerce platform you're using (WooCommerce, Magento, Shopify, etc.), your website URL, and a detailed description of the issue. Screenshots or error messages help us troubleshoot faster. The more context you share, the quicker we can assist.

I'm not a WriteText.ai user yet — can I still contact support?

Absolutely. Select "General Inquiry" and describe your question. Whether you need help choosing a plan, understanding platform compatibility, or exploring features, our team is here to assist prospective users as well.